Steven
IT End User Support Technician  Minneapolis Minnesota Chuck is Offline 0 | 765

Summary

Provided best-in-class customer service to meet the desktop technology needs of end-users and to proactively understand end-user computing and desktop technology needs.

Experience

  • Executed and/or supported the imaging, installation deployment or troubleshooting of desktops, laptops, mobile devices, operating systems, application software, IP phones, analog interfaces and services, printers and peripherals (new and upgrades) on both a one-off and project basis. Managed the thorough and timely set-up of computing equipment for new and existing end-users.
  • Coordinated with team members to ensure prompt resolution and appropriate hand-off troubleshooting, and diagnosis of issues. Documented, tracked and monitored requests/problems and actions per defined processes, ensuring timely resolution and end-user satisfaction.
  • Identified opportunities for process improvement with regard to Technology user support processes and policies.

Participated in on-call rotation outside of normal business hours as required.


Details

  • Salary:
  • Date: January 29 2019
  • Location: Minneapolis, MN

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