Led an overhaul of the B2B service team, including more than doubling the site size, building the quality assurance program from the ground up, and designing unique cross-functional premium support teams to cater to the different B2B verticals. This meant
Managed assigned C-Level clients, engaging and advising on Best in Class practices through understanding of their marketplace, to further increase sales, product and marketing efficiency through positioning Epicor solutions.
Worked within my team on multiple programs at a time where we would reach out to the retailer's vendors, work with them to reach a common ground and help them move forward with the retailer's request on a more efficient business process.
Handle Customer accounts to ensure satisfaction with product experience. Liasion with the production and operation managers and teams to optimize larger account needs. Maintain existing clientele and identify/establish accounts wherever possible.