Michelle
25 YR CUSTOMER SERVICE PROFESSIONAL  Chisago City Minnesota Status: Offline
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Summary

Skill summary team-player, detail oriented, good work ethic, dependable, honest, go the extra mile, hard worker, self motivated, friendly compassionate, desire to learn do more and provided the best service possible for the customer!

Experience

  • Answered multi- line phones systems
  • Scheduling & registration
  • Intake and care coordination
  • Insurance & patient benefit level verification
  • Co-pay & account collections
  • Payment plan arrangements
  • Educational communication for needed resources
  • Special projects and tracking reports
  • Accounts receivable & payable
  • Payroll & employee reviews
  • Call center supervisor
  • Creation of employee reward system
  • Creation & sole management of new clinical position and call center program
  • Employee call monitoring
  • Mail & mail routing to staff
  • Bank deposites
  • Peer & provider support
  • Obtained health insurance prior auths
  • Established & maintained professional relationship with insurance carries for private & state and third parties
  • Office supply ordering
  • Invoicing & direct mailing of large quantities
  • De-escalated calls from upset customers
  • Staff scheduling
  • Obtained signed consents & release of records forms
  • EMR, EPIC, Cerner, Uti-pro, Outlook, Microsoft, Word, Excel, Internet, Insurance portals

Details

  • Salary:
  • Date: August 3 2020
  • Location: Chisago City, MN

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