#JobSeeker 25950-5848 25 YR CUSTOMER SERVICE PROFESSIONAL

25 YR CUSTOMER SERVICE PROFESSIONAL Chisago City Minnesota Status: Offline
Notifications Disabled 0 | 479

Message Michelle

Summary

Skill summary team-player, detail oriented, good work ethic, dependable, honest, go the extra mile, hard worker, self motivated, friendly compassionate, desire to learn do more and provided the best service possible for the customer!

Experience

Answered multi- line phones systems
Scheduling & registration
Intake and care coordination
Insurance & patient benefit level verification
Co-pay & account collections
Payment plan arrangements
Educational communication for needed resources
Special projects and tracking reports
Accounts receivable & payable
Payroll & employee reviews
Call center supervisor
Creation of employee reward system
Creation & sole management of new clinical position and call center program
Employee call monitoring
Mail & mail routing to staff
Bank deposites
Peer & provider support
Obtained health insurance prior auths
Established & maintained professional relationship with insurance carries for private & state and third parties
Office supply ordering
Invoicing & direct mailing of large quantities
De-escalated calls from upset customers
Staff scheduling
Obtained signed consents & release of records forms
EMR, EPIC, Cerner, Uti-pro, Outlook, Microsoft, Word, Excel, Internet, Insurance portals