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Personable, professional, able to communicate effectively, familiar with vehicle maintenance and repairs, ability to upsell maintenance, improve shop production, improve customer satisfaction, familiar with available number of shop hours, technician skills, appointment scheduling according to availabilty, writing repair orders, invoicing repair orders, entering warranty repairs, customer contact regarding estimates of work needed, vehicle completion.
Attended seminars through General Motors for the implementation of fixing vehicles right the first time and improvement of customer satisfaction index.
- Date: July 20 2020
- Location: Minneapolis, US