Acquire data to create yearly Excel documents to track 2500 visitors and validate accuracy. Respond to needs of all 50 to 250 visitors per day with an open mind and welcoming presence. Deliver 5-star customer service to over 600 visitors from 49 states.

At the Visitor Center, I rotate days with my three other coworkers. When I am there, I am the sole manager and employee in the space. We receive between 20 and 200 visitors everyday, and I help and greet every single one. My job is to make sure that visitors and locals alike have a great experience visiting the Winona area. I highlight major attractions, give personal, researched recommendations, and provide directions and advice. I work with diverse groups of people on a daily basis, and adapt my service based on the needs of my current customer. When not assisting customers, I am updating Google Sheets and Docs to record visitor data and other Center information. I update Twitter every day I work. I also manage and restock inventory, and report to my manager when we are low, or out of stock.