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Trained and managed operations staff. Cross-trained sales associates for operations efficiency. Developed systems, procedures and best practices and delivered coordination for customer installations. Developed installation work orders for technicians, the scope of work, technical drawings and installation procedures. Conducted critical path analysis to ensure correct client installations and satisfactory user experience. Set up Quickbooks accounting software and managed the accounting department. Created all company financial and forcasting reports, including Cash Flow Model, Sales Compensation, Sales Analysis, Sales Associate ROI.
Created custom spa music service, and grew it to ten unique playlists. Managed the music service management software to deliver music and on hold message via the internet to over 1500 locations across North America.
Researched, selected and implemented CRM software to take the company to the next level. Provided basic IT services, and was point of contact for phone, internet, and IT vendors.