Able to assess needs and develop a plan to meet needs. Able to work independently or with a team to fulfill goals. Advocate for client/customer. Good listening, organization and follow-through skills. Proficient with data entry and reporting.

Was a licensed SW before retirement. Previous work in hospital, nursing home and hospice working with a team to meet psycho-social needs of seniors. Facilitated admissions and discharges between levels of care. Provided staff education on vulnerable Adult law and behavioral management. Managed a department in Nursing Home. Entered client assessment and status update information in data entry systems and provided routine reporting. Worked with interdisciplinary teams to communicate needs and status changes with the team. Facilitated mandated reporting. Provided client education to improve housing and financial status. Provided information and resource support to clients and families. Good listening and communication skills. Good customer service skills. Leadership and organizational skills, good attention to detail and follow through. Adaptable, flexible, dependable, reliable, prompt and sincere.

Since retirement, have worked as library support and senior companion. Would prefer telephone or telecommuting now, foe example: customer service, sales follow-up calls, registration or assessment, information and referral, etc.