My skills include: hiring, training and analyzing staffing needs including interviewing. Physician and patient scheduling requirements. Registration including insurance verification, prior authorization and claims submission. Experience with HIPAA, MN Community Measurement and Press Ganey satisfaction surveys. I recently worked with the Attorney General patient complaint system, resolving complaints and communicating with the Attorney General and patients. Managing a call center and those resources needed for success. I also managed the Financial Assistance program and those requirements related to policy and the Attorney General agreement. I've worked closely with vendors needing healthcare services for their employees, strategically identifying and meeting their needs. I was responsible for departmental budgeting of operational needs and staffing resources.