James
Service Manager Writer  Savage Minnesota Status: Offline
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Summary

Experience with Mitchell On-Demand Bolt On Technology Service Tablets. Setting up appointments, gathering proper information, dispatching work to techs, parts procurement, customer contact, billing out invoices, delivering vehicle back to customers.

Experience

Previously a tech for many years before getting into service writing & managing. I have about 38 years of Independent Automotive Shop service experience & I can help in the shop with problem solving issues or lending an extra hand to speed up service repairs. 13 years of that were spent with BG Products & I have vast knowledge of the products and equipment including repairs and performing Maintenance services (I worked with Dealerships, Independents, Fleets including City & County garages, City & School buses, Aggregate Pits etc,). I also have close to 4 years of Fleet Service experience working with local fleets of all types with anything from cars to Class 8 trucks & trailers and have current Medical card & DOT certification & can drive anything up to 26,000 lbs.

Also have experience with all types of Fleet Service providers such as ARI, Element Fleet, Donlen & Enterprise to name a few.

Will do any kind of training classes to improve service operations & customer satisfaction. I enjoy explaining to the customer in easy to understand terms what we are doing for their maintenance or repairs. I can also handle fleet maintenance operations.

Self starter & can work independently once trained in on operations.


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