Specialties: ITIL V3, Project Management Coordination, Human Resources, Coaching, Problem, Incident and Change Management, Management, Organizing, Training, Cash Flow Management, Supply Ordering, Scheduling, Sales, Compliance, Attention to Detail, Hardware, Client Services, Shipping, Microsoft 360.
While onsite at Ameriprise Financial, I was responsible for on/off boarding resources to the Ameriprise account including ordering laptop, phone, software, entry into Ameriprise HRDirect. For all onsite CompuCom personnel, track and report on assigned assets, system and security access credentials, and all compliance training throughout the year. Problem Management, manage and review ticket assignments in both Ameriprise and CompuCom ServiceNow. Followed ITIL processes to help ensure compliance and governance requirements were being met. Created daily, weekly and monthly reports in ServiceNow