Consistently provided assistance to primary account holders with sales, service, pricing, order entry, problem solving, shipping requests, return material authorizations RMAs, daily/monthly reports, billing and accounting inquiries / reconciliations.

• Consistently provided assistance to primary account holders with sales, service, pricing, order entry, problem solving, shipping requests, return material authorizations (RMA&rsquos), daily/monthly reports, billing and accounting inquiries / reconciliations.
• Responsible for all scheduling of orders and shipments from cradle to grave.
• Work with all areas of purchasing, warehouse, production, and shipping daily to ensure deadlines are met

Accomplishments

• Customer First award given in recognition for providing consistent excellent customer service, logistical support, and problem solving experience for customers and DRC.
• Consistently recognized for exceptional customer service and rapport with customers, both internal and external.
• Responsible for the largest customers and revenue source (70%) for over eight years.
• Earned 3rd highest business account from Management to improve relationship/rapport. Recognized for successfully repairing & acknowledged for excellence within 3 months time of taking over troubled account.
• Recognized for being the most knowledgeable with our computer system and trained all new staff.
• Commended for extraordinarily positive and dedicated work ethic.