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Communication skills: Facial and body language, such as making eye contact and facing the customer. Listening skills of what the customer needs and wants. Example, customer needs back-to-school clothes and wants age-appropriate clothes. Talking and demonstrating to illustrate features of the product, like fiber content, size and sewing standards. Providing good signage, policy statements, such as "return policy" and receipt explanations. Personal touch, like thank you cards in shipping packages.
Technical skills: Operation of cash machines, office machines. Ability to meet and effect shipping requirements. Abilities on line with website and ordering.
Visual skills: Knowing different areas of the store, such as front door-facing tables. Knowing different fixtures, such as T-rack. Staging identified items for enhancement. Arranging the store windows.