I provided daily business issue resolution and account management to hundreds of pharmacies, and Long Term Care Facilities. I answered multiple inbound phone lines, regarding product availability, pricing inquiries and delivery issues.
I built and maintained hundreds of customer account relationships, where clients would specifically ask that I be their sole contact. I am able to quickly determine customer's needs and offer appropriate resolution.
I thrive in a fast-paced environment and desire a variety of responsibilities, where I can respond quickly and effectively to the needs of the department.
I have the ability to "switch gears" at a moment's notice when a potential crisis is at hand and address ever changing issues.
Accuracy and attention to detail in daily work and projects
I possess strong verbal and written communication skills and have experience using Microsoft Word, Excel, Outlook, and several proprietary company databases.