Ashley
Project coordinator with Healthcare insurance and marketing experience  Apple Valley Minnesota Status: Offline
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Summary

Ten years of experience in customer service and leadership. Proficient in a range of computer applications. Adapts quickly to change, am open minded and enjoy working under pressure. Ability to efficiently plan and manage multiple projects.

Experience

Provided assistance on projects for a new internal marketing department website
Manage issues for new website, requires follow up with vendor and investigate variances
between locations and report back to item owners
Test site to ensure issues have been resolved
Upload new files into ECGQuickConnect
Track and follow-up on action items in multiple projects
Successfully run Diabetes Health Plan project
Develop spreadsheets to manage metrics and organize documents
Coordinate meetings for projects
Develop training manuals in PowerPoint

Developed and maintain spreadsheets for data collection and report out
Recruitment of new employees
Built a full contact center in 6 weeks
Raised service level from 18% to 79%
Mentor and coach staff performance
Document, investigate and take steps to resolve complaints

Provided assistance to project managers and leaders on project/programs
Developed process flow and training documents to support a newly consolidated call center
Provided support to executive level governance committee
?Provided coordination and updates for GE revenue cycle systems project
Coordinated meetings for department, projects, and director
Made travel arrangements for project managers and director


Details

  • Salary:
  • Date: June 4 2019
  • Location: Apple Valley, MN

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