Chief Information Officer - 5/97 - 3/11 Chanhassen, MN
Created, led, and managed IT function for large health and wellness company domestically with over 24,000 employees and $1B in annual sales.
Developed and executed strategic and tactical IT plans to support all divisional business objectives: enabled business strategy of rapid growth, reduced operating expenses, improved employee productivity, created new business opportunities, and achieved competitive advantage through differentiation.
Implemented leading-edge Member Management capabilities through a blend of off-the-shelf and proprietary technology applications.
Reduced incidents on key systems by over 1,000% reduced project cost overruns by 85%, implemented governance structure, and operational disciplines.
Established and maintained company's highest Net Promoter Score (NPS) of 90%+ customer satisfaction, 95% employee satisfaction, and lowest industry turnover.
The core Customer/Member Management system is comprised of 26 proprietary applications still functioning as the company's core services today.
Created and managed internal application development group for core systems used by the fitness centers
Created Service Oriented Architecture (SOA) providing functionality to internal and external applications
Created Event Driven Architecture to complement SOA by providing an asynchronous processing framework
Created data integration framework
Established and maintained PCI-DSS, HIPAA/PHI and SOX compliance
Created R&D team responsible for handling many of the projects which were not tied directly to core IS systems, such as member-facing systems, new initiatives, bake-offs, and partner analysis.
Largest R&D development was a custom digital media content system, providing service to nearly 2,000 member-facing portals in our clubs saving over $3 million dollars annually by eliminating software licensing fees from six external partners. The internally developed solution streamlined scheduling and playlist management to a single playlist per channel system-wide, with real-time playback and health reporting, and reduced network traffic through development of a system-wide peer-to-peer CDN.