My background is heavily weighted in management and sales support across multiple industries. I was a mortgage loan processor for 20 years, acting as the liaison between borrowers, loan officers, realtors, builders as well as the first point of contact for appraisers, inspectors and title companies. As the administrative assistant for Marketplace Events, I provided support to both show management and sales teams for multiple consumer shows across the country. I work with management and peers to establish updated and easily understandable processes in addition to contracts, order forms and invoices. I am known to look for ways to improve outdated processes without offending long-term staff by utilizing observation, respectful questioning and active listening with the end goal as being leaving that position in better shape than it was found in.