Tracy
Call Center Supervisor Fairview Health Services  Minneapolis United States of America Status: Offline
Notifications Disabled 0 | 1.9K

Summary

Supervisor / Manager for large healthcare organization

Experience

  • Assist in managing, training, coaching and mentoring a large team of call center agents supporting the organization with various needs such as scheduling, referral service and other resources
  • Monitor service levels including real-time adherence and handle time to maximize productivity
  • Provide quality customer service by following customer service practices and responding to inquiries for diverse general public.
  • Organize and implement projects based on departmental/organizational need: e.g. designed procedure for organ donor intake following widespread WCCO news broadcast about transplant patient
  • Provide onboarding support by setting up new employee programs, email accounts, telephone and train employees with functionality

Details

  • Salary:
  • Date: April 21 2019
  • Location: Minneapolis, US

Recent Posts

Research Learning

Tags