Training and development manager for car sale and finance company  Minneapolis United States of America Status: Offline
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Developed and implemented a new program to expand the call center to all regions throughout the US. My mold was then used by all other departments to grow a company from 1 centrally located call center to agents stationed nationwide.


  • Developed and instituted a performance management program to include review cycles, annual compensation and bonus increases, and succession planning for 50 locations across the US.
  • Interviewed, hired and conducted new hire training for all 50 locations.
  • Developed and implemented monthly team-building events and employee recognition
  • Managed training and development program for recently promoted managers
  • Provided recertification training for existing personnel resulting in a 100% pass rate
  • Implemented training objectives to improve retainment, improve the customer experience and increase lifespan of customers.
  • Training development and execution for new operations staff and recurring training program for existing staff.
  • Designed and created training materials, guides and corporate event delivery standards.
  • Managed quality assurance program including frequent on-site evaluations, internal audits and customer survey


  • Salary:
  • Date: January 9 2018
  • Location: Minneapolis, US

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