Training and development manager for car sale and finance company
Minneapolis United States of America
Status: Offline
Notifications Disabled 1 | 4.1K
Notifications Disabled 1 | 4.1K
Summary
Developed and implemented a new program to expand the call center to all regions throughout the US. My mold was then used by all other departments to grow a company from 1 centrally located call center to agents stationed nationwide.
Experience
- Developed and instituted a performance management program to include review cycles, annual compensation and bonus increases, and succession planning for 50 locations across the US.
- Interviewed, hired and conducted new hire training for all 50 locations.
- Developed and implemented monthly team-building events and employee recognition
- Managed training and development program for recently promoted managers
- Provided recertification training for existing personnel resulting in a 100% pass rate
- Implemented training objectives to improve retainment, improve the customer experience and increase lifespan of customers.
- Training development and execution for new operations staff and recurring training program for existing staff.
- Designed and created training materials, guides and corporate event delivery standards.
- Managed quality assurance program including frequent on-site evaluations, internal audits and customer survey
Details
- Salary:
- Date: January 9 2018
- Location: Minneapolis, US