Duties
Manage, schedule, and train 9 staff members set departmental metrics, monitor progress and drive production
Oversee client invoicing schedule, charge write offs, credit memos, cash application, invoice adjustments, insurance claim processing and accounts receivable
Maintain client and interpreter issue resolution, daily system functions, client profile upkeep, legal documentation requests, and external vendor contact

Accomplishments
Implemented process to recover over $500,000 of past due invoices in 6 months
Creation and upkeep of company-wide training materials instituted cross-training program
Co-managed billing system implementation (fall 2016) and office move coordination (winter 2015)