10 years experience administrating database marketing programs supporting clients, sales teams and vendors. Established in building and retaining relationships through interactive communications providing accurate, valid and complete information

ADMINISTRATION

• Administered day-to-day activities on five marketing programs for the client
• Managed funds for over 100 marketing accounts
• Verified eligibility on reimbursement submissions
• Assisted 20 sales reps supporting customers in utilizing marketing funds to drive product sales
• Coordinated accurate and efficient shipments between client, shipping company and customer

CUSTOMER SERVICE COMMUNICATION SKILLS

• Built sustainable relationships of trust through open and interactive communications with client, sales force, customers and vendors by providing accurate, valid and complete information
• Provided email and phone support on account inquiries and distributed ongoing status reports
• Effectively responded to email and phone inquiries within 24-48 hours
• Collaborated with client and sales force in handling difficult customer situations with positive resolution

ACCOUNTING

• Calculated and authorized account reimbursements
• Reconciled marketing account balances
• Reported program activity to financial team for budget planning
• Generated client invoices

COMPUTER SKILLS

• Microsoft Office: Excel, Word and Outlook
• FileMaker Pro Database
• Internet Order Processing System (Vendor site)
• Deltek Maconomy Accounting Software