Kristen
Program Administrator of Marketing Programs  Maple Grove Minnesota Status: Offline
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Summary

10 years experience administrating database marketing programs supporting clients, sales teams and vendors. Established in building and retaining relationships through interactive communications providing accurate, valid and complete information

Experience

ADMINISTRATION

  • Administered day-to-day activities on five marketing programs for the client
  • Managed funds for over 100 marketing accounts
  • Verified eligibility on reimbursement submissions
  • Assisted 20 sales reps supporting customers in utilizing marketing funds to drive product sales
  • Coordinated accurate and efficient shipments between client, shipping company and customer

CUSTOMER SERVICE COMMUNICATION SKILLS

  • Built sustainable relationships of trust through open and interactive communications with client, sales force, customers and vendors by providing accurate, valid and complete information
  • Provided email and phone support on account inquiries and distributed ongoing status reports
  • Effectively responded to email and phone inquiries within 24-48 hours
  • Collaborated with client and sales force in handling difficult customer situations with positive resolution

ACCOUNTING

  • Calculated and authorized account reimbursements
  • Reconciled marketing account balances
  • Reported program activity to financial team for budget planning
  • Generated client invoices


COMPUTER SKILLS

  • Microsoft Office: Excel, Word and Outlook
  • FileMaker Pro Database
  • Internet Order Processing System (Vendor site)
  • Deltek Maconomy Accounting Software

Details

  • Salary:
  • Date: October 13 2016
  • Location: Maple Grove, MN

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