Project manager PMP, experienced trainer Unwavering commitment to excellent customer service Ability to quickly build strong relationships with customers, vendors and other teams Enjoys managing multiple projects simultaneously

Responsible for managing a dual position, providing administrative back-up and support as needed.

• Facilitated status meetings with clients. Led project rescue/recovery efforts on failing projects.
• Created and maintained project documents (Charter, Scope, Schedule, and Risk Log).
• Tracked project deliverables and action items. Provided follow-up as needed.
• Managed on-boarding and off-boarding of staff including creating AD and systems accesses.
• Managed budget, procurement, set-ups and deployment of hardware and software for team of 100.
• Provided internal technical support of hardware and software. Coordinated external support.
• Created and maintained databases of hardware and software purchases and assignments.
• Queried, analyzed and evaluated data for trends to recommend process and product improvements.
• Responsible for scheduling meetings, events and travel and logistics.
• Managed Learning Management System (LMS) administration (Cornerstone).
• Managed SharePoint site creation and administration.
• Created courses in Adobe Captivate and built, implemented and maintained eLearning content.
• Developed, published and updated how-to's, guides, references, videos, quizzes and training plans.
• Created surveys, metrics - analyzed / reported on staff training readiness and effectiveness.
• Provided day 1 training for new staff. Coordinated training completion with cross-functional teams.