Accomplished support services specialist with leadership, technical, and project management experience. Skilled in providing customer service excellence using effective communications, concise planning, resource management and creative problem solvin

10 Years as a project manager, multiple years as technical lead, support services leader manager.

Experienced as a leader, supervisor, manager, IT analyst, customer services, customer service representative, account manager, field support engineer. System administrator, database migration, database administration, bio medical device support and design. Support services lead. EHR, EMR,EPIC, IDC Coding, General Medical knowledge, IT Networking. patient education, support engineer, project documentation, preventative maintenance.

Knowledgeable with safety policies /compliance, process excellence, process improvement, proficient at risk analysis and mitigation, cost/ budget management, personnel development, process improvement.

Experienced with/as: educational instructor, education resources, database administration, database migration, system administration, bio medical device support and design. Support services lead. EHR, EMR,EPIC, IDC Code, Medical knowledge, IT Networking. support Engineer, project documentation, preventative maintenance. RF, Telemetry, WiFi, Cloud solutions.