CARRIE
Program and Project Manager  Eden Prairie Minnesota Status: Offline
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Summary

PM with demonstrated success leading project initiatives in Government Contracting, Education, and Startups. Effectively delivering high-impact and measurable results in a timely manner while achieving a high level of scalability, quality, and consistency

Experience

  • Created, managed, and oversaw project and program plans while anticipating and mitigating risk to achieve high quality, on-time implementation resulting in annual, customer satisfaction average of 98%
  • Led project implementation as client-facing Program Manager using, yet not limited to, waterfall and process-based management methodologies generating seamless movement through project lifecycles
  • Tailored implementation processes to reflect extensive knowledge of sponsor's business goals resulting in 44% decrease in program response time, 11% decrease in escalation to Tier 2 and 3 leadership, and 20% increase in streamlined, one-touch resolutions
  • Collaboratively provided ongoing communication, oversite, and training to stakeholders most specifically 45,000 Develop users and 6,000 Early Learning Centers while meeting SLAs 100% of time from 2021-2022
  • Regularly met with Executive Team and Develop Administrator/ Contract Manager to provide detailed, status reports and recommended improvements resulting in a 46% increase in scope of contract in 2022
  • Relationally influenced internal and external stakeholder buy-in at all levels understood business drivers and individual motivations resulting in invitations to broaden scope of program management

Details

  • Salary:
  • Date: April 21 2022
  • Location: Eden Prairie, MN

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