Robert
Lead Chief of Staff  Minneapolis Minnesota Status: Offline
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Summary

Supported Vice President, Business Customer Sales and Service, by providing oversight of strategic planning and implementation of key organizational initiatives.

Experience

  • Prepared weekly and monthly performance reviews and updates related to strategic initiatives to be shared internally and with C-level executives
  • First point of contact for incoming and outgoing inquiries, requests and escalations
  • Managed transition of operational policies and processes from national support team to a consolidated team within Vice President's organization
  • Developed and implemented metrics and recovery strategies related to monitoring of all internal and external voice, chat and back office queues
  • Integrated Mobility and Wireline Business Continuity Plans, developed COVID-19 contingency strategies and managed front-line transition to work from home
  • Collaborated extensively across the organization to optimize existing processes for improved efficiency and to identify and implement automated solutions

Details

  • Salary:
  • Date: February 21 2022
  • Location: Minneapolis, MN

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