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General Manager for a medium sized auto repair business in Minneapolis for 16 years and Estimator for 10 years prior to that. Supervised six technicians, two painters and four office staff. Worked with insurance companies to insure that all Customer Satisfaction Index (CSI) scores met their goals. Provided excellent customer service. Met with staff for a production plan for the day. Planned and maintained Repair Order for scheduled out repairs. Maintained a service plan for all shop equipment and hazardous waste. Maintained employees yearly right-to-know trainings and fit tests. Maintained I-Car annual trainings for each technician. Worked through and created a better repair plan if the estimator received a Hot Sheet.