COMCAST/NBCUNIVERSAL August 2003 &ndash November 2020
Director, Learning & Development, Transformation & Org Acceleration
Delivered development strategy and solutions for Fortune 35 company during key organizational transformation.
[if !supportLists] ? [endif] Collaborated with service delivery senior stakeholders to effectively define organizational development objectives, developed and executed on business strategies, and translated business requirements into scalable, measurable results. Designed evaluation and feedback methodology to ensure program delivery effectiveness.
[if !supportLists] ? [endif] As Subject Matter Expert, coached skill validation and managed certification and upskilling strategy on delivery methods to include eLearning, blended, virtual, social platforms, and classroom instruction.
[if !supportLists] ? [endif] Identified opportunities for additional knowledge/skill, made recommendations and developed solutions and programs in alignment with digital-first operational strategy.
[if !supportLists] ? [endif] Drove individual and team development using user-centric/design thinking attributes to advance expertise.
[if !supportLists] ? [endif] Designed and executed strategic communication and change strategy for large-scale, Workday implementation focused on digital-first approach, early adoption, and utilization.
Director, Learning & Development
Provided leadership, vision, and expertise supporting cross-functional program strategy, design and execution for functional learning initiatives and organizational development solutions to maximize capabilities, engagement and retention, and business goals.
? Recruited, coached, and developed high-performing team in a fast-paced, matrixed environment. Success with leading exceptional client and employee experience through strong partnerships, resource management, and operational excellence. Committed to adult learning principles, advanced curriculum design, and outstanding delivery.
? Highly skilled in consulting and project management, enabling strong collaboration with key stakeholders resulting in progressive and innovative, end-user focused solutions that build value, support the desired vision, strategy, and behaviors.
? Led highly effective training solutions identified through needs assessment, project planning, delivery, and evaluation methodologies. Aligned to KPIs, operating procedures, and program objectives specializing in customer service//technical support, sales, technical/engineering, safety, commercial services, professional and leadership development.
? Championed DE&I, team member development, and continuous improvement as a cultural norm. Focused on partnerships, feedback and evaluation which resulted in trust and consistent positive advances to the employee experience, team engagement and retention measured by focus groups, surveys, reporting and NPS results.
? Key player in successful national deployment of an experiential onboarding program, which reduced time to proficiency by 13% at launch and increased employee satisfaction while consistently exceeding legacy performance metrics. Comcast's national &ldquoCircle of Success Award - Innovation in Employee Experience&rdquo in 2016.
? Additional roles with progressive responsibilities &ndash Regional Manager, Learning & Development Leadership/Professional Development Instructor, Learning & Development.
Led, coached, and developed team in sales, customer service, and legal/compliance while creating a customer experience-centric branch environment utilizing expert product and services knowledge while beating financial targets.
[if !supportLists] ? [endif] Created outstanding customer and employee experience with a focus on team members, educating on operating procedures, compliance, quality, and ethical sales.
[if !supportLists] ? [endif] Accountable for internal audit, balance sheet/financial statements, and branch P&L.
Action-oriented operations leader in a high growth, competitive market. Served a team of multi-functional and highly specialized employees across numerous geographic locations.
[if !supportLists] ? [endif] Strategic partnership/government liaison with ten city administrations and telecommunication commissions aligning to mutual system performance goals, franchise/contract negotiations and relationship/stakeholder management.
[if !supportLists] ? [endif] Nationally recognized with &ldquoHighest Customer Satisfaction&rdquo awarded in 2000 and 2002.
[if !supportLists] ? [endif] Presented with &ldquoGeneral Manager&rdquo award - Society of Cable Telecommunications Engineers (SCTE) in 2001.
HEALTH SERVICES OF NORTH AMERICA, INC.
National Director of Education
Dedicated to the client and their employees, provided strategic thinking and consulting on drug and alcohol education healthcare programs and compliance standards.
[if !supportLists] ? [endif] Researched, designed, and presented engaging Drug-Free Workplace training programs.
[if !supportLists] ? [endif] Created corporate marketing/public image materials, collateral, and directed/produced product training video.
[if !supportLists] ? [endif] Contributed drug and alcohol abuse research, federal/state regulation expertise, critical thinking/strategic direction to clients across the United States.
- Date: September 7 2021
- Location: Lakeville, MN