Notifications Disabled 0 | 53
Shortly after the initial training period, responsibilities increased from Front Office Receptionist to also managing Referrals. Both positions require patient contact, scheduling, answering telephones, printing daily paperwork, scanning visit notes, and preparing documents for upcoming appointments. While the Front Office is directed more toward initial patient contact prior to their visit, helping walk in patients, working with lab technicians for repairs and replacement parts and communication with transportation companies, the Referral Specialist monitors and disperses incoming electronic correspondences such as patient referrals, care provider notes, prescriptions, demographics and insurance approval and denials. While communication with Practitioners, Clinical Assistants, Billing Specialists, Facility Managers and Patients is an everyday occurrence in both areas, the Referral Specialist primarily prioritizes, enters, scans and forwards incoming information as needed while also handling End of Visit tasks such as scheduling follow up appointments, obtaining signatures for services provided, preparing satisfaction questionnaires, addressing billing questions, collecting payments and ordering supplies as well as maintaining a positive relationship and giving immediate response to requests from particular accounts like the St. Cloud Hospital and St. Cloud VA.