The Assistant Program Manager-Gillette Family Room operates as part of a team in the management and operation of the Ronald McDonald Family Room inside Gillette Childrens Specialty Healthcare in St. Paul.

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Mission

Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child's serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth serving over 6,700 families a year, providing 76 overnight rooms, meals, and activities for families with kids facing a medical crisis.

Primary Responsibilities

Guest/Program Management and Family Programming Assistance

• Work closely with the Ronald McDonald Family Room Program Manager to maintain smooth operation of facilities including safety and security, inventory management and general maintenance. In addition, maintain décor upkeep, assuring community, family rooms and common spaces are inviting, comfortable and functional
• Apply guidelines to determine eligibility and make decisions regarding Ronald McDonald Family Room operations in the absence of supervision including determining eligibility, working with hospital staff to assign overnight rooms, family registration and management of complexities of families
• Work with the Manager, volunteers, and hospital staff to develop programming that further supports families and develops relationships both internally and externally
• Provide oversight of the cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities, and cleaning staff to ensure common space and overnight room turnovers are efficient and complete
• Frequently communicates and exchanges information both written and verbally with families, volunteers, hospital staff and the general public
• Work closely with Manager and other team members to accurately record and track usage of the program by families and volunteer hours

Support Volunteers and Cooks for Kids (CFK) Program-CURRENTLY PAUSED DUE TO COVID-19

• Greet and orient individual and group volunteers to Ronald McDonald Family Room and program tasks
• Develop and adjust individual and group volunteer schedules
• Work closely with the RMHC-UM volunteer department to coordinate and schedule CFK groups. Operate as the point of contact for all CFK inquires for the program. Communicate and coordinates with CFK volunteers about their upcoming volunteer event and provide informational updates as needed
• Produce weekly CFK calendars for families, hospital staff and organizational announcement
• Arrange/prepare the meal if a CFK volunteer group is not scheduled or does not show up
• Ensure that volunteers have a great experience while onsite
• Follow up with CFK groups to thank them for participating and work with them to schedule another date to serve
• Record and submit monthly CFK statistics

• In cooperation with the Managers discretion, assistance in the determination of daily food planning, preparation and serving

Expected Hours of Work

Monday-Thursday 1:15pm-9:15pm, Friday 8:30am-4:30pm

This is a 40 hour/week position. Hours of work are generally Monday through Friday and include evenings, weekends, and an on-call schedule due to programming needs.

Work Environment

Ronald McDonald House Charities, Upper Midwest operates programs within three local pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN. Programs provide services to families who have children receiving inpatient treatment in the hospital.

Preferred Education and Experience

• Associate degree required Bachelor's degree preferred.
• Preferred experience working in a nonprofit organization and management of volunteers
• Experience in a fast-paced environment where needs and priorities change quickly and frequently
• High tolerance for multi-tasking and interruption
• Ability to resolve interpersonal conflicts and determine needed components of risk management.
• Ability to operate a computer and other office equipment such as a phone, copy machine and computer printer
• Experience with or ability to learn software
• Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM

Competencies and Skills

• Excellent verbal and written skills
• Ability to maintain confidentiality according to HIPAA and other relevant privacy regulations
• Excellent interpersonal skills
• Ability to take initiative and persevere through difficult situations
• Willingness to get involved in the details, hands on, team player who will pitch in where/when needed
• Ability to relate to people of diverse ages and backgrounds
• Ability to work in a fluid environment with unexpected variations throughout the workday
• Ability to manage details, organize and prioritize tasks
• Compassion, kindness, and the ability to work with families facing a health crisis or loss of a child

Physical Requirements

• Frequently load and unload carts, stock shelves, strip beds and remove laundry, and take out trash weighing up to 50 pounds
• Perform cleaning tasks such as sanitizing, vacuuming, sweeping, mopping and general House cleaning duties when needed
• Move about to provide tours to families, volunteers, donors, and hospital partners

Wear a mask onsite, wash hands frequently, monitor body temperature and risk of illness each day

Major Challenges

• Maintaining professional boundaries, confidentiality, and self-care in an emotionally difficult position
• As an onsite employee, limit potential exposure to COVID-19

Other Duties

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job, and it may change at any time with or without notice.