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Program Assistant – Case Developer

Program Assistant – Case Developer

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCGs Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCGs seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

Responsibilities

        Overall Responsibilities:

PCG is seeking a highly motivated and dependable PA Case Developer to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation. This individual will be responsible for maintaining our applicant and employer database designed to ensure the success our business services team. This individual may also complete County paperwork, utilize the CalWIN database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Case Developer position will initially report directly to the Director of Operations.

In addition, the Case Developer is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment.

Specific Responsibilities:

  • Ensure standard operating procedures for the project are implemented and maintained;
  • Obtain contract performance expectations and adhere to stringent federal, state, county, and company compliance objectives;
  • Ensure customers/participants receive quality and timely services;
  • Generate comprehensive accurate reports to provide staff with timely information;
  • Communicate regularly with all staff to disseminate timely information;
  • Maintain and process all ongoing CERMs imaging to comply with our paperless policies;
  • Contact, schedule and process all facility maintenance and vendor service calls;
  • Assist staff at both locations with salvageable items including recyclables and shredded materials;
  • Communicate in a timely and concise way with community and county partners;
  • Collect and enter data into applicant and employer database;
  • Complete necessary county paper documents and forms with required data or information;
  • Compile, copy, sort and file data activity records;
  • Maintain communication with organizations and programs where CalWORKs participants are located;
  • Seek feedback and direction from direct supervisor and project leadership team;
  • Maintain strong working relationships with community and government agencies that provide services to our clients.
  • Must be able to compile data in Excel and create reports for metric-based purposes.
  • Complete other duties as assigned.

 

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Public Consulting Group, Inc.

San Diego CA. 

San Diego  CA

Posted Date: 

Close Date: 2/23/2020

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