Hours are Monday-Friday 9-5:30pm. You must be flexible if we need you to come in early.
&bull Monitor Mediroutes for driver messages, acknowledge them within 15 minutes of receipt
&bull Communicate, using mediroutes, text, and/or phone with drivers throughout the day to ensure the highest level of customer satisfaction and problem resolution
&bull Monitor Mediroutes for driver pull out, driver timeliness, etc. Contact driver within 15 minutes of unlogged pull out
&bull Monitor Mediroutes for member no shows
&bull Mark cancels appropriately in Mediroutes
&bull Keep a log of all late trips, vendor no shows, member no shows, or other complaints
&bull Take phone calls from customer for additional trips, member pick up confirmations, complaints, etc.
&bull Monitor schedules to determine if extra trips can be taken.
&bull Monitor Marketplace for MTM trips which can be added to the schedule on days where the schedule has capacity in certain areas
&bull Keep in contact with your supervisor about issues throughout the day and work with your supervisor to resolve problems
&bull Coordinate updates to Mediroutes for driver availability, by making the necessary changes in Mediroutes and contacting the client and driver immediately.
Creating spreadsheets, assisting with insurance verification, billing, and filing
Answering the phones and assisting drivers and clients, and various other office tasks
Driving clients to and from appointments as needed when a driver is out or sick or an emergency happens.
This position is in Elk River. The hours after training would be 9am-5:30pm. We are looking for someone that has the ability to be flexible with this should we need. This job is not available for remote. Its daily in office.
We DO NOT offer major medical insurance. We do offer supplemental AFLAC insurance and PTO after 90 days. Are you 25? You must be 25 or older for insurance purposes.
- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place
- Account EMail:
- Company: Loving Hands Transportation
- Website: https://lovinghandstransportation.com/
- Work week: 40 hrs.
- Open: Thu, Apr 8th 2021
- Close: Sat, May 8th 2021
- Location: 19050 Industrial Blvd Elk River, MN. 55330
- Job ID: 3677
- Eduction: High School
- Skills: office receptionist administrative
- Work Status: Employment Eligibility Verification
- Duty: office receptionist administrative
- Experience: 1 years
- Relocation assistance: No