Vendor relationship manager-Worked closely with project teams, stakeholders, vendors and sourcing to onboard select vendors.

Responsible for budget management of select IT and Operations cost centers. This includes invoice and payment processing

Provided oversight, leadership and mentoring to junior staff within IT/Operations organization

Executed and drove programs and projects to implement division priorities and key initiatives. Coordinated and aligned resources across the division to support the project agenda. Achieved project performance targets (time, quality, budget) while monitoring controls and mitigating risk.

Promoted a customer-centric environment within the team and built successful relationships with internal customers. Demonstrated responsiveness by proactively gathering input and feedback from internal customers.

Implemented continuous process improvements to deliver and maintain a high-quality end-to-end change implementation experience and improve quality of project results.

Maintained a solid controls framework through assessing risk and validating results. Supported business capability and system owners through a thorough understanding of process, system, and control capabilities. Identified, reported, and escalated risks and implements mitigation strategies. Assisted with defining innovative strategies and initiatives to enhance controls framework within own domain.

Coordinated divisional resources to support large scale change initiatives aligned to the evolving service strategy. Assessed the impact and readiness of teams and partners with capability owners and business leaders to influence change within functional departments.

Coached and developed team members to support the change implementation strategy. Partnered with employees to create development plans and conduct regular career coaching conversations. Solicited employee feedback and built/executed employee engagement action plans. Leveraged workforce planning models to assess staff needs and deliver results.

Established strong and successful working relationship with peers, Operations leaders, key business partners, and vendors to deliver high-quality end-to-end project and change implementation initiatives.