Danielle
Desktop Support Specialist  Saint Cloud Minnesota Status: Offline
Notifications Disabled 0 | 526

Summary

IT professional with 3 years of experience troubleshooting various software and hardware issues on desktops and laptops alike configuration, installation, and documentation.

Experience

I have sufficient computer skills such as hardware and software support, troubleshooting, and networking. I also have experience with Active Directory, understand ITIL for best business practices, and am familiar with different ticketing systems. I have experience using Service Now (ISSM), Solarwinds, IBM Maximo, Spiceworks, Salesforce, and recently GoToAssist and BMS (Kaseya).

I have experience in building laptops and desktops alike imaging and swapping out parts, updating drivers, etc. The brands of computers I have fixed so far have been HP, Dell, Acer, and Lenovo. I also have experience with different remote tools such as RDP/RDC, DameWare, TightVNC, TeamViewer, SCCM, GoToAssist (Unattended Support and GoToOpener installer) and Kaseya (LiveConnect). I am also familiar with antiviral and antimalware platforms such as Webroot, Malwarebytes, Symantec, and Sophos (Intercept-X).


Details

  • Salary:
  • Date: June 10 2019
  • Location: Saint Cloud, MN

Recent Posts

Research Learning

Tags