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Quality Assurance Coordinator

Quality Assurance Coordinator

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCGs Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCGs seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

Responsibilities

Responsibilities:

  • Ensures quality control procedures for operational processes are performed in a rigorous manner in accordance with established County guidelines and company policies and procedures
  • Performs comprehensive cover to cover” compliance reviews on case files to ensure accuracy of data and narrative inputs
  • Supports the identification of training needs based on error trends
  • Reviews County Quality Control Audits to identify citations which may be challenged and reversed
  • Assists with internal and external compliance audits by the County and other agencies
  • Works to achieve an individual goal of cover to cover” reviews, and work as a team to support the departmental cover to cover” reviews goal
  • Takes charge of personal development to achieve an individual case accuracy target of 90%
  • Assists the QA Supervisor, Lead QA Specialist and other staff members to ensure team goals are met
  • Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
  • Compiles monthly performance reports for supervisors, management, and the County
  • Review project data to ensure adherence to established County guidelines
  • Identifies data errors which may lead to identification of training needs
  • Assists with review of departmental processes and proceduresAnalyzes monthly data and reports to ensure continued improvement of operations
  • Supports the identification of training needs based on error trends
  • Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
  • Ensures confidentiality of all information regarding staff performance and compliance
  • Partners with the QA Supervisor and other staff to identify training needs and error-trend rates for specific units, and provide accurate reporting to management

 

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Public Consulting Group, Inc.

San Diego CA. 

San Diego  CA

Posted Date: 

Close Date: 2/18/2020

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